Privacy Policy
1. Introduction
Emplace Care Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.emplacecare.com), contact us, or interact with our services.
We comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, ensuring your data is processed lawfully, fairly, and transparently.
By using our website or services, you consent to the terms outlined in this policy.
2. Information We Collect
We may collect and process the following personal data:
2.1 Information You Provide to Us
• Contact Information: Name, email address, phone number, and postal address.
• Referral Information: Child’s details (if you are making a referral), including name, age, care needs, and supporting documents.
• Employment Applications: CVs, work history, and references.
• Enquiries & Correspondence: Any information you provide via our website, email, or phone.
2.2 Information We Collect Automatically
• Website Usage Data: IP address, browser type, device type, pages visited, and time spent on our site (via cookies and analytics).
• Communication Data: Email interactions, such as when you open our emails.
3. How We Use Your Information
We process your personal data for the following purposes:
• To respond to enquiries and referrals.
• To provide and manage our residential care services.
• To comply with regulatory and legal requirements (Ofsted, local authorities, and safeguarding bodies).
• To process employment applications and recruitment.
• To improve our website, services, and user experience.
4. Legal Basis for Processing Data
We rely on the following legal bases to process your data:
• Consent: When you submit an enquiry or referral, you consent to us processing your data.
• Legitimate Interests: For communication, analytics, and business improvements.
• Legal Obligation: When required to comply with regulatory or safeguarding laws.
• Contractual Obligation: To fulfil agreements for services or employment.
5. How We Share Your Information
We do not sell or rent your data. However, we may share it with:
• Regulatory Bodies: Such as Ofsted and local authorities, where legally required.
• Service Providers: IT, website hosting, and security providers under strict confidentiality agreements.
• Law Enforcement & Safeguarding Authorities: If required for legal, safety, or child protection reasons.
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. These include:
• SSL encryption for secure website transactions.
• Restricted access controls for sensitive data.
• Regular security audits to ensure compliance.
7. Data Retention
We retain your personal data for only as long as necessary:
• Enquiries: Up to 12 months after the last contact.
• Referrals & Care Records: As per legal and regulatory requirements.
• Employment Applications: Up to 6 months (unless you are hired).
• Website Analytics: Data is anonymised and stored for up to 2 years.
When data is no longer needed, we securely delete or anonymise it.
8. Your Rights Under GDPR
Under the UK GDPR, you have the right to:
• Access your data (request a copy).
• Correct inaccuracies (request updates).
• Request deletion (“right to be forgotten”).
• Restrict processing of your data.
• Object to processing for marketing or legitimate interests.
• Data portability (request a transfer of your data).
To exercise your rights, contact us at info@emplacecare.com. We respond within 30 days.
9. Cookies & Tracking Technologies
We use cookies to enhance website functionality and collect analytics. These include:
• Essential Cookies: Required for site functionality.
• Analytics Cookies: Google Analytics to measure website usage.
• Third-Party Cookies: For embedded content (e.g., Google Maps).
Managing Cookies
You can accept or reject cookies via our cookie banner or adjust settings in your browser.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Significant changes will be communicated via email or website notification.
12. Contact Us
For questions about this policy or to exercise your data rights, contact:
📍 Emplace Care Ltd
The Wedgwood Big House, 1 Moorland Road, Burslem, Stoke On Trent, ST6 1DJ
📞 01782 229 193
